Privacy policy

Privacy Policy

Eastern Memories is owned and managed by MA BRIDGTOWN LTD (the ‘Company’) who respects your privacy and is committed to protecting your personal data. This privacy policy sets out exactly how we hold and use your personal data while you are navigating through our website and of course our main aim is for you to be happy so, will also explain how the law protects you when it comes to your privacy rights.

We collect certain information or data about you when you use https://easternmemories.co.uk/

We are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the European General Data Protection Regulation (GDPR), namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 repealing Directive 95/46/EC (these laws are referred to collectively in this Privacy and Cookies Policy as the “data protection"

1. What data is collected

You may not realise that just because you have not consciously inputted your data on our website, some of your personal data or information is collected which has an identity stamp. Some data is anonymous. We may collect, use, store and transfer different kinds of personal data about you such as;

data about your identity (name, marital status and date of birth).
contact information such as billing address, email and telephone number.
your financial information when you purchase our services through our website, this includes your bank account and card details.
data about your marketing preferences.

We also collect, use and share usage data and aggregated data. This information may not be specific to you or include your personal information but it will show us and our marketing consultants statistical or demographic data about how you navigated our website to help maintain/amend our website to improve the website and make the user experience better. Please rest assured that this data will be given the same protection as the personal information that we collect so has been included as data in this policy.

2. How is your data collected

We use two different methods when we collect data from and about you. The first is through what is known as direct interaction such as when you fill in our contact us form or when you use our purchase tolls to buy our services directly through our website.

The second method is automatic as you browse our website. Your every move will leave a print, and this is stored in very small files called cookies. This method of tracking what you are doing is only collecting technical data about you but sometimes it will remember information such as your personal information. The reason for this is to then remember the content for the next time you visit our website and to assist in enhancing your user experience the next time you visit our website.

Finally, you may or may not be aware that your every movement online will leave an imprint and your data is being collected and stored or tracked each time. This means that the data from search engines such as Google, advertising networks and public bodies that will store your analytics or personal information which automatically is passed over to us. Again, any information we receive of this nature will be with the remit of this policy.

3. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to assist in providing the services or in preparing to enter into a contract with you to perform the services.

We may also be required to use your information for a legitimate interest but rest assured that these interests will not override your fundamental rights. Lastly, it is important to note that all of the above will be subject to any legal reason that may require us to comply with any legal obligations that are expected of us.

4. Where is your data stored

We store your data on our secure servers in the UK. It may also be stored outside of Europe, where it could be viewed by our staff or suppliers. By submitting your personal data, you agree to this.

5. How long we keep data

Personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Contact information collected for marketing or newsletter purposes will be retained until removal is requested by the data subject.

Where we process personal data for a reservation, we retain it for 12 months. After that our records are anonymised (personal data is deleted). The anonymised data may be used to provide management information and historical analysis.

Where we process personal data for any other purpose, including when you make a complaint, provide feedback or buy a voucher, we retain it for 24 months. After that your data may be anonymised (personal data is deleted). The anonymised data may be used to provide management information and historical analysis.

We may keep a record of correspondence relating to queries and complaints for as long as necessary to protect us from legal claim. Where we no longer have a need to keep your information, we will delete it.

6. Keeping your data secure

Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data.

7. Disclaimer

We have procedures and security features in place to try and keep your data secure once we receive it. Payment transactions are always encrypted.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any personal data transmitted to our site; use of this website and any transmission of personal information is carried out at your own risk.

8. Marketing

Our company would like to send you occasional information about products and services that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop our company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us to let us know.

9. Disclosing your information

MA BRIDGTOWN LTD will NOT sell your details to any third parties but we may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements permitted by law to protect the security or integrity of our service and to exercise or protect the rights, property, or personal safety of our organisation, our visitors and others.

10. Following a link to another website

https://easternmemories.co.uk/ from time to time, will contain links to and from third party websites, this includes third party payment system. We may from time to time employ the services of other parties for dealing with matters that may include but are not limited to, payment handling, delivery of services, search engine facilities, advertising and marketing.

We do have some trusted partners that we encourage links from and to each of our respective websites. Please note that by clicking on any links will likely result in our partners also being able to collect data about you. We trust our partners but do not control the websites so are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility/liability for these policies. Please check these policies before you submit any personal data to these websites.

This privacy policy only applies to this website, and doesn’t cover other government services, social media platforms and transactions that we link to. If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

11. Social Media

Communication and engagement on social media platforms that this website and its owners participate on are custom to terms and conditions and privacy policies held with each social media platform. Users are advised to use caution when it comes to privacy on social media platforms.

https://easternmemories.co.uk/ may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request.

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy web links. Users are advised to use caution before clicking on shortened urls; many social media platforms are prone to spam and hacking. https://easternmemories.co.uk/ and its owners cannot be held liable for any damages or implications caused by visiting shortened links.

12. Your rights

MA BRIDGTOWN LTD would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

the right to access (the right to request copies of your personal data).
the right to erasure (the right to be forgotten).
the right to object (the right to have us stop using your data).
the right to amendment (the right to have incorrect data amended).
the right to access (to be given a copy of all the data we hold on you).
the right to restriction of processing (to restrict the use of your data).
the right to data portability (the right to request that we transfer your data to another organisation).

Please remember that you DO have rights and if you feel that we have not complied with your rights, we ask that you contact us in the first instance so that we can have the chance to investigate and resolve. After which, if you are not happy, you can contact the Information Commissioner’s Office (ICO), who is the UK supervisory authority for data protection issues (www.ico.org.uk).

13. Changes in business ownership

Any newly controlling party will, under the terms of this policy, be permitted to use the data for the purposes for which it was supplied by you. If any, data submitted by users will be transferred in such a manner, you will not be contacted in advance and informed of the changes.

14. Changes to this policy and your duty to inform us of any changes

Any changes we may make to our privacy policy in the future will be posted on this page. If you have any questions about this policy please contact us via our Contact Us page.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We keep our privacy policy under regular review. This version was last updated on 30th January 2024.

15. Cookies

Eastern Memories puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

Cookies are used to:

measure how you use the website so it can be updated and improved based on your needs.
remember the notifications you’ve seen so that we don’t show them to you again.
not identify you personally.
determine your preferences when connecting to the services of our websites, as well as tracking determined behaviours or activities carried out by yourself inside our websites.

In some sections of our website, we require the client to have the cookies enabled given that some of the featured require them to work, but under no circumstances collect personal information (identification, contact, work related, or in any other way).

The information obtained shall not be communicated to third parties, with the exception of cases where possible fraudulent activities are being investigated.

If the user wants to disable the cookies, he/she must do it directly from the web browser.

Please read our Cookie Policy for more information.